Privacy Policy
The short version
PuckSurveys is a survey tool. We collect the answers people give to surveys, basic usage analytics to make the product better, and an email address if you create an account. We do not sell your data, we do not run third-party ad trackers, and we don't fingerprint you. That's the whole deal. The longer version below just spells it out.
Who this covers
- Respondents: people answering a survey. You don't need an account to answer.
- Creators: people who sign in to build surveys and see results.
What we collect
When you answer a survey (respondent):
- Your answers, including ratings and any comments you write, and how you moved the puck to give them (its path and timing). That's how we measure how sure an answer is.
- Optional demographic items (e.g. on "Life snapshot"), these are always skippable, and the survey says so.
- Some of our check-ins ask about sensitive things, like drinking or drug use. Those questions are optional, and we use those answers only to show you your result and to count results across everyone. We never use them for ads or share them.
- If you import a Goodreads library, we read the file once and keep only the books you confirm.
- A random per-device ID stored in your browser so a survey can remember your progress and so we don't double-count you. It is not linked to your name or email, and we do not combine browser, device, or network signals to build a fingerprint.
- Basic events about how the survey was used (e.g. that a page was viewed, that a response was started or completed). We store these to understand and improve completion, see "Usage analytics" below.
When you create an account (creator):
- Your email address, which we use to send you a sign-in link (we use magic links, so there's no password to store).
- The surveys you create and the responses they collect.
What we deliberately don't collect:
- We don't store your IP address beyond the brief moment needed for spam/rate-limiting protection.
- We don't use advertising or cross-site tracking cookies.
- We don't fingerprint your device or buy data about you from anyone.
Usage analytics
We keep an internal event log (page visits, response started/completed/abandoned, and similar product events, each with a coarse source tag if you arrived from a tagged link). It's tied to the anonymous device ID, never to advertising networks. We use it only to see where the product works and where it doesn't, for example, which question people drop off at. We never sell it and never share it with advertisers. When you open a link we suggest after a survey, we note which link it was and whether you scored low, middle or high on that survey, so we can show the most-opened links first to people with similar results. We only use these counts for groups of 30 or more people.
How we use what we collect
- To show you how your result compares with everyone who took the same survey, using totals only, once enough people have answered.
- To run the surveys and show creators their results.
- To send creators their sign-in links and, if you ask for it, occasional product notices.
- To improve the product (completion rates, quality of write-ups and advice, fixing drop-off points).
- To protect the service from abuse and spam.
The personality, sleep, and similar "snapshot" surveys produce general, descriptive write-ups and suggestions, not medical advice, not a diagnosis, and not a clinical assessment. See the Terms for more.
Who we share it with
We don't sell personal data and we don't share it for advertising. We use a small number of service providers ("subprocessors") to run the product, and they only handle data on our behalf:
| Provider | What it does for us | Data it touches |
|---|---|---|
| Railway | Hosting and database | App data + responses |
| Resend | Sends account sign-in emails | Creator email addresses |
| Fastmail | Our business inbox | Anything you email us |
We may disclose information if the law requires it, or to protect the service and its users from abuse, and we'll resist over-broad requests.
Where it's stored
Data is hosted by Railway in the United States.
Your choices and rights
- Creators can export their survey data (CSV) and can ask us to delete their account and its data.
- Respondents can ask us to delete responses tied to their device ID, email us and we'll help locate and remove them.
- Depending on where you live (e.g. EU/UK under GDPR, California under CCPA), you may have rights to access, correct, delete, or port your data. Email pucks@fastmail.com and we'll honor applicable requests.
- Clearing your browser storage removes the anonymous device ID from your side.
Data retention
We keep survey responses for as long as the creator's account is active, or until deletion is requested. Anonymous usage events are kept to analyze product trends and are automatically deleted once they're older than 24 months.
Children
PuckSurveys isn't directed at children. We don't knowingly collect data from anyone under 16.
Changes
If we change this policy materially, we'll update the date above and, for account holders, note it at sign-in. Continued use after a change means you accept the updated policy.
Contact
Questions, or a data request: pucks@fastmail.com. (A founder@pucksurveys.com address will forward here once the domain is wired.)