Community session feedback
For listening sessions and community workshops: whether people felt heard and trust it will go somewhere.
Worth a look
- How to speak up for yourselfAdam Galinsky, TEDWhy the same push sounds confident from one person and pushy from another, and how to widen the range of what you can say. (opens in a new tab)
- Dare to disagreeMargaret Heffernan, TEDThe case that the person who argues with you is often doing you the biggest favour, and that good teams fight about ideas. (opens in a new tab)
- Building a psychologically safe workplaceAmy Edmondson, TEDxHGSEIf you held back in that room, it was probably the room. The researcher behind 'psychological safety' on why people go quiet. (opens in a new tab)
- Radical Candor In 6 Minutes With Kim ScottRadical CandorBeing too nice to say it has a name, ruinous empathy. Six minutes on saying the hard thing in a way people can use. (opens in a new tab)
- How to Speak Up: Even When You Don’t Want ToSarah Crawford-Bohl, TEDA short, practical framework for the moment you know you should say something and your throat closes. (opens in a new tab)
More (2)
- 10 ways to have a better conversationCeleste Headlee, TEDA radio interviewer's rules for conversations where people actually get heard, starting with: don't multitask. (opens in a new tab)
- Crucial ConversationsJoseph Grenny, Kerry Patterson, Ron McMillan, Al SwitzlerThe book on what to do when opinions differ, stakes are high and the easy move is to say nothing. (opens in a new tab)
The conviction read: the slow slide on 'what we said will be passed on' is a room that doubts anything will come of it. A full room cannot show that doubt, and answering it is the first job before the next session.
What's in the template
- I knew what this session was for before I arrived. puck
- The session felt open to people coming for the first time. puck
- Views different from mine got a fair hearing. puck
- I got to say what I came to say. puck
- I trust that what we said will be passed on. puck
- I'd come to the next session. puck
Questions about this template
Who should hand out the link?
Whoever ran the session, at the end of it and again in any follow-up note to people who came. People who left early are often the ones who felt least heard, so the follow-up matters.
What should I do if 'will be passed on' lands low?
Report back before the next session: what you heard, who it went to and what came of it. Then send a fresh copy after that session to see whether trust on that item moved.