PuckSurveys templates

Festival day debrief

For festival organisers: how the day felt on the ground, from the people who queued and stayed late.

The conviction read: the slow slide on 'felt safe after dark' is the part of the site the stewards never saw. It won't be in the complaints, and it decides who comes back.

What's in the template

  • Getting in went smoothly. puck
  • I could find my way around without asking. puck
  • The queues were bearable. puck
  • I saw the things I came for. puck
  • The site felt safe after dark. puck
  • I'd come back next year. puck

Questions about this template

When should attendees get it?

The morning after, while the queues and the walk out are still fresh. For a festival over several days, make a copy for each day so each day keeps its own results.

What if 'The site felt safe after dark.' slides while the rest look good?

Walk the site after dark with the stewards and look at lighting, exits and the quieter corners. A slow slide there rarely turns up in complaints, so treat it as a lead to check rather than proof of a problem.